TCR ERROR SOLUTION

Fix TCR Code 9002 Brand Mismatch

Campaign description conflicts with registered brand use case. Align campaign category with brand type to regain approval within 3-5 business days.

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What TCR Error 9002 Means

TCR error code 9002 occurs when campaign description language conflicts with registered brand vertical or use case category. Carriers flag this mismatch during automated compliance review.

Rejection Reason:
Brand/Campaign Mismatch
Affected Carriers:
T-Mobile, AT&T
Impact:
Blocked pending review

Why This Error Occurs

Brand/campaign mismatch violations stem from incorrect use case selection during TCR registration. Organizations submit campaigns claiming transactional function while sample messages contain marketing language.

Marketing in Transactional

Campaign submitted as 2FA but contains promotional offers or sales language.

Incorrect Vertical

Brand registered as healthcare but campaign references retail or e-commerce.

Mixed Use Case

Campaign combines notifications and marketing without proper designation.

How to Fix TCR Error 9002

Remediation requires 4-phase protocol addressing brand-campaign alignment. Resubmission following these actions achieves 85-95% approval rates within 3-5 business days.

  1. 1

    Audit Campaign Description

    Review submitted campaign description against registered brand vertical to identify inconsistencies. Compare sample message content with declared use case.

    Technical Detail: T-Mobile and AT&T employ NLP algorithms detecting marketing intent. Keywords like "sale," "discount," "limited time" trigger rejections.
  2. 2

    Realign Use Case Category

    Select appropriate TCR use case matching actual campaign function. Organizations sending promotional content must declare Marketing use case.

    Technical Detail: Use MyTCRPlus Use Case Selector to determine optimal category. Tool recommends compliant use case with highest approval probability.
  3. 3

    Update Sample Messages

    Revise message templates to reflect corrected use case. Marketing campaigns must include TCPA-compliant consent disclosure.

    Technical Detail: Validate updated messages using MyTCRPlus Message Validator before campaign submission.
  4. 4

    Resubmit Campaign

    Submit updated campaign through CSP portal with aligned brand-campaign configuration and updated sample messages.

    Technical Detail: Manual carrier review requires 3-5 business days. Automated reprocessing occurs within 24-48 hours for high-trust brands.

Eliminate Brand Mismatch Risk

MyTCRPlus Use Case Selector analyzes campaign content and recommends optimal TCR categories aligned with your brand vertical.

Select Correct Use Case

Technical Requirements

TCR error 9002 violations trigger when campaign descriptions fail CTIA Messaging Principles Section 4.2 (Use Case Accuracy) or violate carrier-specific brand vetting requirements.

Use Case Category Standards

TCR defines 12 standard use case categories with specific message content requirements. Marketing use cases require TCPA express written consent. Transactional categories prohibit promotional language.

Common Use Case Categories

  • Marketing: Promotional content requiring TCPA consent
  • 2FA: One-time passwords, authentication codes
  • Account Notifications: Password resets, security alerts
  • Delivery Notifications: Shipping updates, tracking info

Trust Score Impact

Use case misalignment reduces trust scores by 15-25 points. Organizations with scores below 50 face manual review adding 5-10 business days to timelines.

Prevention Strategy

Organizations avoiding TCR error 9002 implement 3 proactive controls:

Pre-Submission Analysis

Deploy Use Case Selector during planning phase to identify optimal category before TCR registration.

Message Validation

Validate all samples using Message Validator to detect language patterns triggering mismatch flags.

Brand Consistency

Verify registered brand vertical aligns with actual business operations and campaign strategy.

Frequently Asked Questions

How long does error 9002 remediation take?
Correcting brand/campaign misalignment enables resubmission within 24 hours. Manual carrier review requires 3-5 business days for final approval.
Will fixing error 9002 improve my trust score?
Proper use case alignment prevents 15-25 point deductions applied to misclassified campaigns. Trust scores improve through consistent compliant messaging over 30-90 days.
Can I change my use case after brand registration?
Use case modifications require new campaign submission with updated category. Brand entity registration remains valid; only campaign-level attributes change.
Does MyTCRPlus guarantee approval after fixing 9002?
MyTCRPlus diagnostic tools help achieve 85-95% approval rates post-remediation. Carrier approval remains subject to discretionary manual review processes.
What if my campaign gets rejected again?
Persistent rejections indicate secondary compliance gaps. Rejection Remediation Tool analyzes multi-factor failure patterns and generates carrier-specific fix protocols.

Related Resources

Use Case Selector

Analyzes campaign content and recommends optimal TCR category aligned with brand vertical.

Select Use Case

Message Validator

Real-time content analysis detecting language patterns triggering brand mismatch flags.

Validate Messages

Rejection Tool

Comprehensive diagnostic analyzing 37+ error codes with carrier-specific protocols.

Fix Rejections

Legal Disclaimer: This content provides general information about TCR error code 9002 remediation and does not constitute legal advice. Compliance requirements vary based on business model, use case category, and carrier enforcement policies. Organizations should consult qualified legal counsel for guidance specific to their messaging programs. MyTCRPlus does not provide legal advisory services or guarantee specific carrier approval outcomes.

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